Contact Pet Health At Home | Questions Answered

Contact

Need To Contact Us?

Need a question answered or are looking for guidance? The fastest way is to check out our comprehensive FAQs below.

If you still require assistance from a customer care team member, our LiveChat is available on this page and once a chat with a representative is initiated, the chat will follow you throughout the site.

  • Our customer care team work 24 hours, 7 days a week.
  • Our laboratories close Friday at 22:00, and are closed fully Saturday before reopening on Monday at 06:00 UK time.

Important note: Our offices follow UK holidays which may affect the response times in certain situations.

Our Address: Pet Health At Homes, 330 Av Avro, Pointe-Claire, Quebec, H9R 5W5, Canada.

Your Questions Answered

Need more information on our tests or service? Take a look at the frequently asked questions (faqs) first to see learn more.

How do I take a sample of hair/fur?

Brush the hair/fur to reveal the skin/root area with a clean brush if possible. Take the sample 3-5 hairs from the brush ensuring there is a root attached. Enclose the sample in a sealed, labelled, plastic bag.

Can I send my sample if the fur is treated?
Yes, the test is completed on the composition of the sample so treatments will have no effect on the result.
How much hair/fur is required for a sample?

3-5 strands individual strands of hair is required from anywhere on the animal.

Can pets with short hair complete the test?

Hair samples do not have to be long as we can test hair from any part of the animal.

How do I order a test?

Tests can be ordered online through this website using our secure payment processing. Simply select the test right for your animal(s), add to the cart and follow the secure payment process.

Are there any additional fees?

The only additional cost is the amount you will have to pay in postage to return your sample. Ensure the correct postage amount has been paid as we are not liable for any extra charges.

Where are your laboratories?

Testing is processed worldwide, however, our primary testing facility is in the UK as part of a custom-built allergy and intolerance laboratory. We use postal hubs to ensure the sample reaches us safely. Once the sample has been received at our testing facility you will receive your results within 7 working days.

Where are the tests completed?

Test are completed in our laboratory facilities which all follow Good Laboratory Practice. These are a set of principles intended to ensure the quality and integrity of non-clinical laboratory studies such as ours.

What is the accreditation of the testing equipment?

Bruce Copen Laboratories follow a quality management system in accordance with EN ISO 13485: 2003 + AC: 2007 and are certified as a manufacturer of medical products. The MARS III is approved as a medical device class IIa in accordance with Directive 93/42/EEC

What is Bioresonance?

Bioresonance therapy is a complementary medicine (CAM) using a device that captures and diagnoses electromagnetic signals coming from the body. Developed in the 1970’s by a team of medical doctors and bio-physicists, these devices are in regular use throughout Europe and the world.

What if i'm not satisfied?

If you are not satisfied with any of our services, please contact us directly via email or live chat as soon as possible in order to assist you in resolving any issues. We have a 100% customer satisfaction guarantee.

Four Simple Steps

ONE

Buy securely

TWO

Take the test

THREE

Use the results

FOUR

Make positive changes

ONE

Buy securely

TWO

Take the test

THREE

Use the results

FOUR

Make positive changes

Our
Plus
Tests

Our Plus Tests

Understanding your animal's health and wellbeing is key to its happiness, so it's important to identify any issues quickly.

Use the Plus test designed to give you the most comprehensive pet results at great value for money.

Our Standard Tests

A pet living with symptoms where you don't know the possible cause can affect its overall wellbeing and happiness.

Take the first steps to understand more about your animal with one of our Standard tests.

Our Health Tests

Our Health Tests

Understanding your animal's health and wellbeing is key to its happiness, so it's important to identify any issues quickly.

The Pet Urine Health Test is designed to give you information on key biomarkers that could be an indication of wider health issues in your pet

What Other Pet Owners Say

 A fast and informative test. We spoke to the customer care team twice to ask for advice and they were fast to respond and give us help.

Felix's owner from Ottawa

We tried most diets and medications with Madison but this worked. Simple to follow and gave us the info we needed to cut a couple of the main sensitivities from her diet.

Madison's owner from Hamilton

We tried the test for Mabel after she stopped eating most foods we gave her. Rob and the team offered first-class service.
Mabel's owner from Midland

Fast and friendly service. The report is interesting and gave a lot of insights into problem foods.
Pippa's owner from Vaughan